Privacy by design.

Current practice

What We Collect, What We Don't.

• What we ask for

  A phone number, to send the gift card by text. A ZIP code, so we know which state and area a request comes from.

• About text messages

  Your phone number is never shared or sold. We use it only to verify your request and send your claim link. You'll receive up to 3 messages per request: one verification code, your claim link, and a reminder if the link goes unused. If you ask us to send a new code, that is one more. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.

• What's optional

  An email — only if you want a backup in case we can't reach you by text. Never shared, never sold. That's the only optional field.

• What we never ask for

  No name. No address. No story. No proof of need. No documentation. No income verification. No photo. No demographic information.

• What we never share

  Recipients are never visible to donors. Donors are never visible to recipients. Your phone number is visible only to us and to Twilio, which sends your text — never to another person using ENTREVERSO, and never to the company that issues the card.

• Quick Exit

  Every recipient-facing page has a Quick Exit button — a one-click way to leave for safety reasons. Built for survivors of domestic violence and anyone whose situation requires it.

• How long we keep your number

  Your phone number is deleted about 30 days after your gift card is delivered. You can choose to have it held for 12 months so you do not have to enter your details again — that is your choice, not the default. Either way it is stored on encrypted servers.

• Who can receive support

  Direct support is for people 18 and over. Younger people are served through our school and institutional partners rather than directly, so that we are not holding a minor's phone number.

• If we pay you

  This is for Scouts and partners, never for someone asking for help. Before your first payout we ask for your legal name, address and tax number, only so we can report what we pay you, as the law requires. Your tax number is never stored: we keep a one-way fingerprint of it and its last four digits. Your name and address are encrypted before they are stored. Only ENTREVERSO can open them, and we share them with no one except where the law requires it.

How data flows

Where Information Goes, and Where It Doesn't.

Recipient phone numbers are used by Twilio to send the gift card text. A ZIP code tells us which state and area a request comes from. Donor information is processed by Stripe for payment. Gift cards are issued by our gift card provider, which never receives your phone number — ENTREVERSO sends the text itself. None of these vendors share data with each other beyond what's necessary to deliver one gift card to one phone.

Contact

Questions About Your Information.